Effective date: September 22, 2025
This Privacy Policy explains how Cognivo Labs LLC ("Cognivo Labs," "we," "us," or "our") collects, uses, discloses, and protects information in connection with the SayOK mobile applications for Android and iOS and related services (collectively, the "Service"). SayOK is an AI agent that can place and join phone calls to people and organizations, speak on the user's behalf from typed input, and provide real-time translation.
By using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.
Contact: info@sayok.ai
This policy applies to personal information we process when you use SayOK or otherwise interact with us. It does not cover third-party services you access through SayOK (e.g., telecom carriers, restaurants, hospitals) or providers we do not control.
Depending on your use and device permissions, we may collect:
name, email, phone number, username, hashed passwords, authentication tokens, device and advertising identifiers.
contacts you choose to share (names, phone numbers); numbers you dial or that call you through the app; call routing metadata.
text you type for the agent to speak; audio from calls and your in-app microphone when enabled; transcripts (speech-to-text) and synthesized speech (text-to-speech); real-time translation inputs/outputs; conversation context, prompts, and system responses.
app activity, timestamps, crash logs, performance metrics; device information (model, OS version, language, timezone), IP address.
limited billing metadata from our payment processor (we do not store full card numbers).
emails, in-app messages, survey responses, and attachments you send us.
Please avoid using SayOK to transmit protected health information, financial account numbers, government IDs, or other highly sensitive data. If you direct the agent to call medical providers or similar organizations, you are responsible for what you choose to share. Cognivo Labs LLC is not a covered entity or business associate under HIPAA.
We use personal information to:
Legal bases (EEA/UK users): Performance of a contract, legitimate interests (e.g., security, improvement), consent (e.g., microphone access, call recording where required), and legal obligation.
To operate calls, speech, and translation, we use service providers, for example: telephony/call routing providers, speech-to-text and text-to-speech providers, machine translation and large language model (LLM) providers, cloud hosting, analytics, crash reporting, and content moderation vendors. These providers may process audio, transcripts, typed content, and metadata on our behalf under appropriate confidentiality and security obligations.
Call recording/notice: Where required by law, we obtain consent from you and/or play a voice notice/tone to the other party indicating that AI assistance or recording/processing is in use. You are responsible for complying with call-consent and recording laws applicable in your and the recipient's locations.
We may share personal information with:
We do not sell personal information or share it for cross-context behavioral advertising without your consent.
We retain information only as long as necessary to provide the Service, for security, to resolve disputes, and to comply with legal obligations.
We may de-identify or aggregate data for analytics and service improvement.
Permissions: Manage device permissions (microphone, contacts) in your device settings on Android and iOS.
Controls: Where available, you may review, export, or delete call transcripts/conversations in-app; opt out of non-essential analytics; or uninstall the app to stop new collection on that device.
Access, deletion, correction: Request access to, deletion of, or correction of your personal information at info@sayok.ai. We may verify your identity and account ownership.
Marketing: If you receive marketing emails, you can unsubscribe via the link in the email.
Do Not Track: We do not respond to browser DNT signals; we honor applicable opt-out rights under law.
We may transfer and process information outside your country of residence. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses).
The Service is not directed to children under 13 (or the age required by local law). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us to request deletion.
We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit and at rest where appropriate, access controls, and auditing. No system is 100% secure; please use strong passwords and keep your device updated.
We collect identifiers; internet/activity information; audio/visual data (call audio when enabled); IP-based geolocation; in-app communications; and inferences for personalization. Purposes include providing the Service, security, debugging, short-term transient use, analytics, and internal R&D. We do not sell personal information or share it for cross-context behavioral advertising without consent. Rights include access/know, delete, correct, opt-out of sale/sharing, limit use of sensitive information, and non-discrimination. Submit requests at info@sayok.ai.
You may have rights to access, delete, correct, and opt out of targeted advertising or profiling. Contact info@sayok.ai to exercise these rights.
Rights include access, rectification, erasure, restriction, portability, objection, and withdrawal of consent (where processing is based on consent). You may lodge a complaint with your local supervisory authority.
If you connect to third-party services (e.g., carrier voicemail, scheduling systems, payment providers), their terms and privacy policies govern those services. We are not responsible for their practices.
We may update this Privacy Policy from time to time. We will post the updated version with a new effective date and, if changes are material, provide additional notice as required by law. Your continued use of the Service means you accept the updated policy.
Questions or requests about this Privacy Policy or your information: info@sayok.ai
To delete your SayOK account and all associated data:
Send an email to info@sayok.ai with the subject line "Account Deletion Request" and include:
We will process your request within 30 days and confirm deletion via email. Please note that account deletion is permanent and cannot be undone.
Alternative: You can also request account deletion through the SayOK app settings menu.
Data collected: personal info (name, email, phone), contacts (optional), audio (call audio/microphone when enabled), messages (typed text; call transcripts), app activity and diagnostics (crash logs, performance, interaction events), device or other IDs.
Data sharing: with service providers only to operate features (telephony, speech/translation, hosting, analytics, payments). Not sold.
Security: data encrypted in transit and at rest.
Data deletion: in-app deletion tools (where available) and by request to info@sayok.ai.
Optional permissions: Microphone (speak/transcribe); Contacts (select whom to call). The app works without contacts permission if you manually enter numbers.
Data collected: Contact Info (name, email, phone), Contacts (optional), User Content (typed messages; call transcripts), Audio Data (call audio/microphone when enabled), Identifiers (device/app identifiers), Usage Data (app interactions), and Diagnostics (crash and performance data).
Data use: App functionality (placing/joining calls, speech/translation), analytics, account management, and security. No data is used for tracking across apps or websites owned by other companies.
Data linked to you: Account and contact info may be linked to your identity for the purposes above. Diagnostics may be collected and not linked where feasible.
Data sharing: Shared only with service providers to operate features (telephony, speech/translation, hosting, analytics, payments). Not sold.